Privacy Policy

JSHealth Vitamins UK Ltd (Company No. 12104331)
Registered office: JSHealth Vitamins UK, Scott House, Suite 1 The Concourse, Waterloo Station, London, SE1 7LY.
(“JSHealth Vitamins”, “we”, “us”, or “our”)

JSHealth Vitamins UK Ltd acts as the data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018).

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, including via our website https://uk.jshealthvitamins.com
 (“Website”) or when purchasing our products and services.

Personal Data We Collect

Legal Bases for Processing

We process your personal data under the following legal bases (Article 6 UK GDPR):

- Contract – to fulfil and manage your orders and provide related services.
- Legal obligation – to comply with recordkeeping, tax, and accounting requirements.
- Consent – for marketing communications or processing health information. You may withdraw your consent at any time.
- Legitimate interests – to improve and secure our services, prevent fraud, and maintain website functionality, provided these interests do not override your rights and freedoms.

Special category data (health information)
For health information, we rely on your explicit consent under Article 9(2)(a) UK GDPR. You may withdraw this consent at any time.

How We Use Your Personal Data

We use your personal data to:

- Provide, deliver, and manage our products and services.
- Communicate with you about your orders, account, or enquiries.
- Respond to enquiries and provide customer support.
- Improve our website, products, and overall user experience.
- Send marketing communications (only if you have opted in).
- Comply with our legal obligations.

Disclosure of Personal Data

We may share your personal data with:

- Service providers, such as logistics, IT, payment, and marketing partners.
- Professional advisers, including auditors, lawyers, and accountants.
- Regulatory authorities, where legally required.

We do not sell your personal data.

Third-Party Platforms

When you interact with us via third-party platforms (e.g., Amazon, Meta, Google, Shopify), those platforms act as independent data controllers. Please review their privacy policies for details on how they process your data.

International Data Transfers

We primarily process and store your personal data in the UK. If we transfer your data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards, such as UK Addendum to the EU Standard Contractual Clauses or adequacy decisions approved by the UK government.

Health Information

We comply with UK GDPR when collecting, storing, and using health-related data.
Health information is collected only:

- When necessary to provide nutritional advice or related services.
- With your explicit consent.
- In line with strict confidentiality and data security safeguards.

You may request access to or correction of your health data at any time by contacting support@jshealthvitamins.com.

Data Security

We use appropriate technical and organisational measures to protect your personal data, including:

- Encrypted connections (SSL/TLS) for data in transit.
- Secure servers with restricted access.
- Regular monitoring and established breach response procedures.

If a data breach occurs that risks your rights and freedoms, we will notify you and the Information Commissioner’s Office (ICO) promptly, as required by law.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Access – request a copy of the personal data we hold about you.
Rectification – correct inaccurate or incomplete data.
Erasure – request deletion of your data (“right to be forgotten”).
Restriction – limit processing of your data in certain circumstances.
Portability – receive your data in a structured, commonly used, and machine-readable format.
Objection – object to processing based on legitimate interests or for direct marketing purposes.
Withdraw consent – withdraw consent for any consent-based processing at any time.

To exercise your rights, please contact support@jshealthvitamins.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: www.ico.org.uk

Children’s Privacy

Our website and products are not intended for individuals under 16. We do not knowingly collect personal data from children. If we become aware that personal data has been collected from a child without parental consent, it will be deleted immediately.

Cookies

We use cookies and similar technologies to enhance your browsing experience.

Essential cookies – required for core website functionality.
Analytics cookies – help measure and improve website performance.
Marketing cookies – used only with your consent.

You can update or withdraw your cookie preferences at any time through our cookie banner or your browser settings.

Transfers in Certain Circumstances

If our business undergoes a merger, acquisition, or reorganisation, your personal data may be transferred to the acquiring entity. Any transfer will remain subject to the protections outlined in this Privacy Policy.

Updates to This Policy

We may update this Privacy Policy periodically. Updates will be published on our website. Where changes are material, you will be notified via email or a prominent notice on our website.

You are advised to review this Privacy Policy periodically. Changes are effective when posted on this page, and the “effective date” at the top of the Privacy Policy will be updated accordingly.

Contact Us

For privacy questions, requests for data access, or complaints, contact:

JSHealth Vitamins UK Ltd
Scott House, Suite 1 The Concourse,
Waterloo Station, London, SE1 7LY
United Kingdom

Email: support@jshealthvitamins.com

For more information on UK data protection, visit the ICO website: https://ico.org.uk